FAQS
Do you accept returns or exchanges?
Because candles are a consumable product and made in small batches, I do not accept returns or exchanges. If your order arrives damaged or there’s an issue, please reach out — I’ll always make it right.
Can I cancel my order?
Yes — cancellations are accepted within 2 hours of ordering, as long as the item has not shipped. Please message me right away if you need to cancel.
What size are your candles?
Each candle is 8 oz with an approximate 50-hour burn time.
Do you offer gift wrapping?
Not at this time — but all candles are packaged beautifully and arrive gift-ready.
How do I get the best burn?
For the best candle experience:
- Trim the wick to ¼” before lighting
- Allow a full melt pool on the first burn
- Do not burn longer than 4 hours at a time
- Never leave a burning candle unattended
Do you offer wholesale or custom orders?
Yes — wholesale is available through Faire. If you're a retailer interested in carrying my candles or you're looking for custom scent projects, feel free to email me at justin@justinruffcandles.com
Is this your original candle line?
Yes — every candle is hand-poured by me in Atlanta. My collection is inspired by music, mood, and sensory storytelling — each scent has its own vibe.
Can I listen to your music?
Absolutely! My candles are inspired by my original R&B/Jazz music.
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